Thank you for purchasing clothing products from this website. To ensure your shopping experience, we have established the following refund and return policy. Please read it carefully before purchasing.

  1. Return Request Time
    If you are not satisfied with the received goods, you can submit a return request within 14 days of receiving the goods. Returned goods must be unworn, unwashed, undamaged, and retain their original packaging, tags, and all accessories.
  2. Damaged Goods or Quality Issues
    If the goods you receive have quality issues or are damaged during transportation, please contact our customer service team within 48 hours and provide clear photos or videos as proof. After verification, we will arrange for a replacement, return, or refund.
  3. Circumstances Not Eligible for Return
    The following situations may not be eligible for return or refund:

The goods have been worn, washed, or damaged by human error.

The goods are missing their original packaging, tags, or accessories.

The return request period has expired.

Goods specifically marked as non-returnable.

  1. Return Process
    To return an item, please submit a return request through website customer service or email. After receiving confirmation, we will provide you with detailed return instructions. Items returned without confirmation may not be processed.
  2. Refund Processing Time
    After we receive and inspect the returned item, the refund will be processed within 3–7 business days and returned via the original payment method. The exact arrival time may vary depending on the processing time of the bank or payment platform.
  3. Return Shipping Costs
    If the return is due to product quality issues or shipping damage, we will bear the return shipping costs; if the return is requested for personal reasons, the buyer will be responsible for the return shipping costs.
  4. Return Address
    Address: 3713 Ottington Pl, Charlotte, NC 28262

Before sending the returned item, please contact customer service to confirm the return information to ensure a smooth return process.

Important Note
We reserve the right to update or modify this refund and return policy based on actual circumstances. Your continued use of this website indicates your agreement to these policy terms.